REFUNDS POLICY

If for any reason you would like to return an item, we are happy to offer you a refund within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with all tags attached. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.

All Lucy Nagle items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 20 days for a refund.

If the Products delivered are defective, not what you ordered, or damaged on delivery please notify us straight away and in any event within 3 days of delivery and we will arrange for the Products to be collected

Returns within Ireland:

 

  • Please pack up your items carefully ensuring all labels attached. Please include the returns form stating your name and order number.
  • Upon clicking on the above link, click “Continue as Guest”
  • Select “Lucy Nagle Designs” on the retailer tab and use your order number as your reference number
  • Generate and print your returns label and attach it to the top of your returns package which you can drop off at a DPD pickup point: www.dpd.ie/pickup
  • You will receive a tracking number from DPD with which you will be able to track the progress of your return
Alternatively if you would like to return your order by post, you can send your returns to:
Lucy Nagle Designs
PO Box 13358
Dublin 18
Please note we recommend using a traceable service as we cant be held responsible for items lost.
Returns outside of Ireland:

Please send your items by Tracked Post or Courier back to us:

Lucy Nagle Designs Ltd

PO BOX 13358

Dublin 18

Ireland

We recommend using a traceable service as we can't be responsible for lost items. 

Please note we do not cover the cost of return postage / courier. 

Please ensure the description of contents is ‘Returning to Sender’ so additional taxes are not charged. 

Please email customer care if you need further assistance: hello@lucynagle.com