RETURNS AND REFUNDS

RETURNS AND REFUNDS

REFUNDS POLICY

If for any reason you would like to return an item, we are happy to offer you a refund within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with all tags attached. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.

All Lucy Nagle items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 20 days for a refund.

If the Products delivered are defective, not what you ordered, or damaged on delivery please notify us straight away and in any event within 3 days of delivery and we will arrange for the Products to be collected

Returns within Ireland:

 

  • Please pack up your items carefully ensuring all labels attached. Please include the returns form stating your name and order number.
  • Upon clicking on the link: https://dpd.ie/Returns#/lucynagle , click “Continue as Guest”
  • Select “Lucy Nagle Designs” on the retailer tab and use your order number as your reference number
  • Generate and print your returns label and attach it to the top of your returns package which you can drop off at a DPD pickup point: www.dpd.ie/pickup
  • You will receive a tracking number from DPD with which you will be able to track the progress of your return
  • Ensure to obtain a receipt when dropping off package and keep this safe until your return has been processed.
Alternatively if you would like to return your order by post, you can send your returns to:
Lucy Nagle Designs
PO Box 13358
Dublin 18
Please note we recommend using a traceable service as we cant be held responsible for items lost. We cannot refund any items that have not been received safely back to us or that get lost in transit.
Please note the expense of the return is at the cost of the customer
Returns outside of Ireland:

 

Please email customer service on hello@lucynagle.com and we will send you a DHL return label.

*Please note the cost of the return label will be taken off your refund

*Please note that if you choose to return your order the duties and taxes will not be refunded.