Terms and Conditions


Orders received before 12 noon will be dispatched the same day. Orders received after 12 noon will be dispatched the next day. This applies Monday to Friday. Orders received after 12 noon Friday and during Saturday and Sunday will be dispatched Monday. 

Items sent overseas may be subject to delay due to customs clearance.

There will be a delay in dispatch during Bank Holidays, Easter, Christmas and New Year. Plus items may take a little longer during peak times due to volume on the run up to Christmas.


Lucy Nagle Designs accepts most major credit cards via Paypal or Stripe. All credit card and debit cardholders are subject to validation checks and authorisation by the card issuer. We cannot be liable for any delay caused by refusal of payment. 

Conformity of goods

Lucy Nagle Designs takes care that its descriptions and images are as accurate as possible but we cannot accept responsibility due to colour variation caused by technical limitations, monitor colour, and contrasts and due to the nature of cashmere being a natural product, slight variation in colour and texture may occur.

Information on the website is a guide only and is subject to change without notice.

We do try to ensure that information on the website is up to date, but do not accept liability for any omissions and or errors and reserve the right to change information, prices, products and services. While we do list availability information for products on the website, we cannot guarantee the specific availability of items. If an item is not available for dispatch, we will inform you by email and refund you in full. 

Private Policy

At Lucy Nagle Designs we are committed to protecting your privacy and all the requirements of the UK Data Protection 1998. None of your details, personal information will be passed on to other companies. Any data we do collect is used to improve your future shopping experience and our efficiency. By using the website, you consent to the collection and use by Lucy Nagle Designs

Contact Us

If you have any queries about our terms and conditions or any other questions regarding our website, please contact us at hello@lucynagle.com