Returns Policy


If for any reason you would like to return an item, we are happy to offer you a refund within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with all tags attached. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other 

Please note we recommend using a traceable service as we cannot be held responsible for items lost.
We cannot refund any items that have not been received safely back to us or that get lost in transit.


All Lucy Nagle items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 20 days for a refund.

If the Products delivered are defective, not what you ordered, or damaged on delivery please notify us straight away and in any event within 3 days of delivery and we will arrange for the Products to be collected

Please email customer care if you need further assistance: