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FAQ's
Signing up for our newsletter is quick and easy. Here's how you can do it:
- Scroll down to the bottom of the home page on our website.
- On the bottom right corner of the screen, you'll find the option for signing up to the newsletter.
- Simply enter your email address into the designated field.
- Click on the arrow or submit button to complete the sign-up process.
And that's it! You're all set to receive the latest updates, exclusive offers, and exciting news from us straight to your inbox.
If you decide to opt out of our newsletter, simply follow these steps:
- Open any newsletter you have received from us.
- Scroll down to the bottom of the email.
- Look for the 'unsubscribe' link.
- Click on the 'unsubscribe' link.
After you click the 'unsubscribe' link, you will be removed from our mailing list and will no longer receive our newsletters.
You can reach out to our customer service team at any time via email at hello@lucynagle.com. Our customer service team is available during our working hours, which are from 9am to 5pm, Monday to Friday. If you contact us outside of these hours, we'll get back to you as soon as possible during our next business day. Whether you have questions about products, orders, returns, or anything else, don't hesitate to reach out.
If you wish to talk to a member of the Lucy Nagle team on the phone, please email us at hello@lucynagle.com, with your mobile number, and we will call you.
Missing out on your favourite item because it's out of stock? Don't worry! We've got you covered. Follow these simple steps to receive an email notification when the item is back in stock:
- Select your item: Choose the product you're interested in and select the size you wish to purchase.
- Check availability: If the item is currently out of stock, you'll notice a green notification on the left-hand side of the screen that says "email when available".
- Sign up for notification: Click on this notification link and enter your email address when prompted.
- Stay informed: Once we restock the item, you'll receive an email notification letting you know it's available for purchase again.
With our notification system, you'll never miss out on your must-have items again. Sign up today to stay in the loop and be the first to know when your favourite products are back in stock!
Absolutely! Making your gift extra special is our pleasure. Here's how you can add a touch of elegance to your order:
- Gift Boxes: If you'd like to present your item in a beautiful gift box, simply select the gift box option at checkout. This option ensures your gift is ready to be presented in style, and gift wrapped with care.
- Personalised Note: Want to add a heartfelt message? You can include a personalised note with your order. Just look for the "notes" section below your subtotal during checkout. Write your message there, and we'll transfer it onto a handwritten Lucy Nagle card, adding a personal touch to your gift.
With our gift box option, your gift will be ready to delight the lucky recipient, whether it's for a special occasion or just to show someone you care.
If you have any specific requests or further questions about our gift services, feel free to reach out to our customer care team. We're here to make your gifting experience as seamless and delightful as possible!
American Express, Apple Pay, Google Pay, Maestro, Master Card, PayPal, Shop PAy,
Union Pay, Visa. (can you add the photos of these cards?)
Unfortunately, once an order has been placed, we are unable to accommodate modifications or cancellations, including changes to the shipping address. We process orders promptly to ensure swift delivery, and any alterations after the order is confirmed may cause delays or complications.
It's essential to double-check all order details, including the shipping address, before finalising your purchase. We are not liable for orders sent to an incorrect address provided by the customer. If you have any concerns or need assistance, please reach out to our customer service team as soon as possible, and we'll do our best to assist you within the bounds of our policy
To apply a gift card or discount code to your purchase, follow these simple steps:
1. Add your desired product(s) to your shopping cart.
2. Proceed to checkout
3. In the checkout page, you'll see shipping and payment options. Under the 'Order
Summary' section, locate the box labelled 'Discount code or gift card'.
4. Enter your discount code or gift card code into this box.
5. Click on the 'Apply' button to redeem your discount or apply the gift card balance to your
order.
For Gift Cards:
If your purchase does not exceed the full value of your gift card, don't worry! The remaining balance will remain on the same gift card and can be used for future purchases.
If the value of your selected product exceeds the balance of your gift card, you can easily pay the remaining balance with another payment method, such as a credit card or PayPal.
Should you encounter any difficulties or have further questions regarding payment with gift cards or discount codes, feel free to contact our customer service team for assistance. We're here to help make your shopping experience as smooth and enjoyable as possible.
All prices quoted on this website in euro are inclusive of IRE taxes (VAT) at the current rate of 23%. No taxes or charges will apply to countries in the European Union (EU), or the USA. However, for the UK any custom or import duties incurred at the point of destination would be your responsibility as these fees are set by the customs agency.
We understand that it's easy to forget to apply a promotional code/gift card code during checkout. Unfortunately, our one-time-use promotional codes can only be applied at the time of placing your order and cannot be applied retroactively. However, if you missed the opportunity to use your code this time, don't worry! You're more than welcome to use it on your next purchase with us. We regularly offer promotions and discounts, so keep an eye out for future opportunities to save on your favourite items.
- Extra small = UK Size 8
- Small = UK Size 10
- Medium = UK Size 12
- Large = UK Size 14-16
Please note that this is a guide only
Cashmere is a luxurious and soft fibre obtained from the undercoat of cashmere goats. It's priced for its exceptional softness, warmth, and lightweight feel. Cashmere garments are known for their durability and ability to provide insulation without bulk, making them perfect for both cold and mild climates.
For detailed insights into how and where we harvest our cashmere, we invite you to explore our blog post. Please click here.
For cashmere care, please click here
Ply cashmere refers to the number of individual strands twisted together to form a yarn. For instance, 1 ply is a single strand of yarn, while 2 ply consists of two strands twisted in opposite directions and then twisted together.
In the description of each product, we have indicated what gauge and ply the garment is.
We are dedicated to offering luxurious, high-quality cashmere products that are ethically sourced and produced. Cashmere is collected during the spring moulting season, when goats naturally shed their winter coat. This is a natural and comfortable process for the goats, as it helps them prepare for the warmer months. The collection of cashmere fibres is done with great care. Unlike some methods that involve shearing, authentic and autochthonous cashmere is gently removed by hand using a comb. This method ensures that the goats are not harmed in any way and remain comfortable throughout the process.
For more detailed insights into how and where we harvest our cashmere, we invite you to explore our blog post here.
You can find the gift cards on our website.
Gift cards will expire after 24 months from purchase date.
For our shipping policy, please click Here.
Orders are dispatched within 24 hours, Monday - Friday and 48 hours Saturday and Sunday.
Your items may take a little longer during the busy seasons such as Bank Holidays, Easter, Christmas and New Year.
If your tracking information shows that your order has been delivered but you haven't received it yet, don't worry! Sometimes, delivery drivers mark packages as delivered before they're actually released. We recommend waiting for 24-48 hours to see if the package is delivered during this time.
Additionally, it's a good idea to check with your neighbours or look around the outside of your house or apartment building. Sometimes, packages are left in inconspicuous places for safekeeping.
If after this period you still haven't located your package, please don't hesitate to contact our customer service team at hello@lucynagle.com. We're here to assist you and will do our best to help track down your order
All orders are shipped and delivered with DPD. Shipping costs vary depending on your location:
- For orders within Ireland, shipping costs €4 EUR.
- For orders within the UK, shipping costs from £12 GBP.
- For orders outside of Ireland but within Europe, shipping costs €30 EUR.
- For orders in the USA, shipping costs $30 USD.
- For orders in Australia, shipping costs €30 EUR.
- If you're in a country not listed here and would like to inquire about shipping costs, please feel free to contact us at hello@lucynagle.com for more information
Returns within Ireland
Returns within Ireland are free.
- To assist you in completing your return within Ireland we have teamed up with DPD - you
can access their returns portal here - Please use your order number as a reference number
- Once you have created a label, and printed it out, you can find the nearest DPD drop off
shop by using this link. Just simply put your home address into the search bar, and it will direct you to the closest drop off location.
For returns outside of Ireland:
Unfortunately, we are unable to cover returns from outside of Ireland. However, initiating a return is still straightforward. Simply email our customer care team at hello@lucynagle.com for the return address. When sending your items back, opt for a trusted postal or courier service to ensure safe delivery. We recommend using a traceable service as we cannot be held responsible for lost items.
For customers in the UK, please note that the sender is responsible for any customs fees associated with returns.We are unable to refund customs and taxes as these are separate from our operations.
If you have any further questions or need assistance with your return, feel free to reach out to our customer care team. We're here to help!
For our refund policy, please click here
Once we receive your return and ensure that the item is unworn with all tags still attached, you'll receive an email confirming that we've processed your refund. The refund will be credited back to the card that was originally used for the purchase. Please allow 3-5 business days for the refund to appear in your account.
Additionally, it's important to note that delivery charges will not be refunded as part of the return process.
If you have any further questions about your refund or need assistance, please don't hesitate to contact our customer care team. We're here to help!
Unfortunately, we do not offer exchanges. If you wish to swap an item for a different size, colour, or style, we kindly ask that you initiate a return for the item you wish to exchange. Once your return is processed and refunded, you can then place a new order for the desired item.
