Social & Personal Dec 2013

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RETURNS

REFUNDS POLICY

If for any reason you would like to return an item, we are happy to offer you a refund within 14 days of receipt of your order. The item(s) must be in new, unused and unworn condition with all tags attached. It is our policy to return goods to the purchaser if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.

Returns within Ireland:To assist you in completing your return within Ireland we have teamed up with DPD - you can access their returns portal through the following link:

https://dpd.ie/Returns#/lucynagle

Returns outside Ireland:

Please post / courier the item (s) to us at the address on the returns form included with your delivery.

We recommend using a trackable service as we can't be responsible for lost items.

Please note we do not cover the cost of return postage / courier.

Please email customer care if you need further assistance: hello@lucynagle.com

Please ensure you include a note on the outside of the package stating the package is a "RETURN TO SENDER" to prevent extra taxes being charged.

MEDIA ENQUIRIES

PRESS & MEDIA ENQUIRIES TO

Fiona

Sustainable PR

fiona@sustainablepr.ie

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PLEASE NOTE:

Orders placed to the UK may be eligible for local taxes and duties upon arrival which you will be liable to pay.